An order is only complete once you are fully satisfied with the items. Therefore, Zoey London offers the option of returning items within 21 days of receipt.
Please note the following
Items may be returned within 21 days of receipt
Include the returns form completed correctly and in full
If you return an order without meeting the abovementioned terms and conditions, we will unfortunately not be able to process it and it will be returned to you.
Please return the complete and undamaged item in its original packaging. Please return the tickets and labels attached to the item.
How does the return process work?
State on the return form which items you wish to return and the reason for this. Include this return form along with the item in its original packaging. Please ensure you put efficient postage on the package.
Possibility to offer a return and request a refund to your account On receipt of your return, we will check whether it is in order. Your refund will then be paid into your account within 14 days.
If you wish to change an item, we kindly ask you to return the item. You can place a new order in the webshop.
Love , Team Zoey